Cue the chicken crossing the road jokes as KFC closes some of its UK stores due to a chicken shortage by way of delivery problems. The fried chicken chain shut down many of its 900 locations in Britain because the product wasn't delivered. The problems started last week, after Kentucky Fried Chicken switched to a new delivery partner. DHL, who recently won the new delivery contract from South African-owned distribution group Bidvest, took over getting the fresh chicken to the chain's stores last Tuesday.
In a statement on their website, KFC said, "We've brought a new delivery partner onboard, but they've had a couple of teething problems - getting fresh chicken out to 900 restaurants across the country is pretty complex! We won't compromise on quality, so no deliveries has meant some of our restaurants are closed, and others are operating a limited menu, or shortened hours."
Of course, there's a hashtag so that fast food chicken-lovers can follow the unfolding situation.
— Gladstone (@TreasuryMog) February 19, 2018
Apparently, enough people in Tower Hamlets, a borough of London, have called the police to complain that the police department asked them to please stop.
Please do not contact us about the #KFCCrisis - it is not a police matter if your favourite eatery is not serving the menu that you desire.
— Tower Hamlets MPS (@MPSTowerHam) February 20, 2018
Trying to reassure customers the "the Colonel is working on it," KFC has created a list of locations that are operating right now so that fans who need to get their chicken fix can find the nearest open store. The fast food chain's locations in the Republic of Ireland and Northern Ireland are open and operating.
Many of the UK stores are run as franchises, meaning that it's up to the individual stores to determine how, or if, staff will be paid for the unexpected downtime. The company has encouraged those stores to pay salaried workers normally and pay other staff their average hours worked per day, which is the policy being followed by stores owned by the chain.
DHL blamed "operational issues" with the delivery problems, admitting that "a number of deliveries in recent days have been incomplete or delayed." Both DHL and KFC state that everyone is working hard to get the issue fixed and reopen the closed stores.