A Starbucks barista took to Reddit to give the world a dose of good faith and optimism after an experience with a customer turned terrible. It’s not often that stories of rude customers end with an apology — in fact, it’s just not the way it ever goes in the customer service world.
However, a Starbucks patron named Debbie knew she overreacted and returned to the scene of her passive aggressive crime to try to make up for her transgressions.
CircleAddict, presumably the Starbucks barista himself, wrote: “A woman came through the drive through yesterday and got a little irritated with me because we didn’t have drink carriers. Today, she came back and handed me this.”
Inside of the card was a $50 bill, with the message:
Greetings [Starbucks] Barista!
Yesterday at your drive-thru we [had] a less than cheerful encounter. At no fault of yours, you were out of carriers [and] said you could not take my empty cup (trash). I was less than understanding [and] my manner was curt.
I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect. Not for you, not for me.
You are a young man, clearly working hard to build a future [and] you should be commended. Keep up your attitude of cheer [and] hope. Stay hopeful no matter what kind of people cross your path (or drive-thru).
[Surely], God has good [blessings] in store.
You taught this ole lady something yesterday about kindness, compassion, [and] staying humble.
I thank you! Debbie
God bless you today [and] all your todays.
Debbie, we hope your days get better and your accountability for your rudeness is admirable.
Customer service is never easy, and often menial jobs are the ones that take the most heat from customers, regardless if they can control the error or not.
The next time you find yourself near snapping at someone who’s working hard to make a living and support their dreams, think about Debbie.