Usually when a fast food restaurant chain closes because of an issue with its food, it’s only one location that is affected. Occasionally, a chain will deal with a bigger issue like supply chain or shipping problems that cause several stores to close. But it’s rare that all of a fast food chain’s locations in one state have to close for a full day.
That’s what happened on Monday, though, for In-n-Out Burger restaurants across Texas. Every In-n-Out Texas location closed for the whole day because of hamburger buns that didn’t meet company standards.
Customer service representatives from the West Coast-based burger chain said that the burger buns did not pose any food safety concerns. They did not give a more specific reason as to why the burger buns were considered bad enough that all In-n-Out Texas locations were closed.
According to the company’s website, there are 37 locations in Texas, most of them located in the Dallas/Fort Worth, Austin, and San Antonio areas. In-n-Out has a distribution and meat commissary in Dallas that supplies products like hamburger buns for all the Texas stores.
All the Texas locations were planned to reopen Tuesday morning once the stores received a new shipment of hamburger buns.
Bob Lang, Jr., In-N-Out Burger’s executive vice president, released a statement yesterday that said:
“At In-N-Out Burgers, we have always served the highest quality food with no compromise. We recently discovered that our buns in Texas do not meet the quality standards that we demand.
There was and are no food safety concerns. We decided to close all of our Texas stores until we are confident that we can serve our normal high-quality bun. A new shipment of buns is on the way and we expect to reopen within the next 24 hours.
We apologize for any inconvenience this closure may cause for our customers.”